Mercedes-Benz to Recall 1.3 Million Vehicles That Could Send Inaccurate Location in Emergencies

By Anna Breuer on 14 February 2021
  • Share

2020 Mercedes A 220 4Matic Sedan

Mercedes-Benz said it would recall some 1.3 million vehicles in the United States because its eCall emergency collision notification system could dispatch emergency responders to the wrong location.

The recall involves vehicles manufactured from 2016 to 2021 and will fix an issue with the communication module in the eCall system where by it provides an “inaccurate vehicle location for emergency services.”

“Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash,” the recall notice from the U.S. National Highway Traffic Safety Administration said.

One such incident was reported in Europe but the automaker’s filing with the NHTSA said that a subsequent review of records in Germany “indicated additional similar events where the vehicle position transmitted by the eCall system was incorrect.”

The NHTSA’s recall notice said that the eCall problem will affect 100% of the 1,292,258 of the Mercedes-Benz and Mercedes-AMG vehicles subject to the recall.  This includes the A-, B-, C-, E-, GT-, S-, SL-, and SLC-class; CLA- and CLS-class; and G-, GLA-, GLB-, GLC-, GLE-, and GLS-class vehicles.

The recall, which is set to start on April 6, 2021, will require an update to the vehicle’s communication module software.  Vehicles with a Mercedes Me telematics unit will be updated over the air while other vehicles will need to be brought to the dealership.

(Photo: Accura Media Group)